MEAD CLUB FAQ’S
TERMS AND CONDITIONS
| MEMBERSHIP DETAILS AND POLICIES
Our Mead Club is ongoing. You can cancel anytime, but this must be done by emailing sales@vikingalchemist.com at least 14 days prior to the next quarter’s release. This means your card will continually be charged per quarter and mead sent to you until you contact us to cancel.
We will ship your Mead Club packages directly to your home or office in the first month of each quarter. We will charge the credit card provided on your account, pack up your mead and send it on its way. It is your obligation to notify us at The Viking Alchemist Meadery of any account changes before the beginning of a shipment month. Misdirected shipments and delivery difficulties will result in additional shipping charges.
To update your account information, please call us at 678-858-2813 or email us at sales@vikingalchemist.com.
Please note that if a shipment is scheduled within 14 days of cancellation, you will be charged and your final mead selections will be shipped as scheduled. Your membership will then be cancelled and you will no longer receive our meads.
| CHARGING YOUR CREDIT CARD
We will be charging your credit card around a week before we ship out the boxes. We ask for your patience at this time as we have a large number of members and it will take us up to a week to get all packages built and have UPS pick them up to send.
If you are a pick up member we will box yours up separately and have it ready as soon as we can. This is our first attempt at our Mead Club and unfortunately there will be bumps in the road, we hope you understand that we are working day and night to pack your mead and get it sent, but with anything, issues do arrive. We will make sure that you are kept aware if for any reason we see a delay.
When your credit card is billed, we are only in the beginning stages of packing and organizing your orders. A typical Club Mead release takes upwards of 2 WEEKS to fulfill due to high demand. A week before charging your card, we will send an email letting you know that your order will be coming shortly. We are extremely thankful for your patronage of our club and again ask for your patience as we get your package ready.
SHIPPING AND DELIVERY
Mead can now be delivered right to your doorstep. How cool is that! But there are some things you should be aware of.
An adult signature is required for delivery.
UPS will, typically, attempt a delivery 3 times before giving up. Then, UPS charges us when the package is returned. So, should this be a common theme, your card will be charged $20 from your credit card on file you will be responsible for the shipping cost to get it resent. If you know of any upcoming issue with your delivery, please email us at sales@vikingalchemist.com — BEFORE we charge your card!
We will send information on how to update your profile and shipping information if you believe it may be wrong or if you moved recently. It is EXTREMELY important and UP TO YOU to make sure your address and credit card info is correct and up to date. If we process your order and the information is wrong, you may be liable for any charges that might occur with making the necessary changes. Shipment could be delayed if your information is not kept up to date.
We obey the laws of each state regarding shipment of mead direct to consumers. We will act to arrange shipmentsdirect to consumers only to the following states and only in the quantities permitted by the laws of such states:
*** If you would like to have your mead held at your local UPS center, please contact UPS when you receive your shipping notification. UPS will hold your packages at their stores all across America until you are able to pick them up.***
| PICK UP AT THE MEADERY
If you are a “PickUp Member” you will need to pick up within 14 days of the release. Pick up orders save us on shipping, but due to our small footprint we CAN NOT have them sticking around for weeks at a time. If for any reason you are unable to pick up your package in the 14 days allotted, please email us at sales@vikingalchemist.com to let us know and we can try to work with you. Please don't make this a habit though. We do not accept substitution requests for mead club selections at the meadery.
If you are out of state and would rather pick up, please email us and we can change that for you or you can change it on your vinoshipper profile.
Because you will not receive a shipping notification, Pick-Up members will receive a separate email letting you know your order is available for pick up. Please WAIT for this email so you know when your mead package is ready.